Professionally-led online support for Canadians affected by cancer

Terms of Use


Legal Terms of Use

CancerChatCanada is part of the Psychosocial Oncology Program at the British Columbia Cancer Agency and is funded in part by the Canadian Partnership against Cancer (CPAC). CancerChatCanada is committed to protecting and respecting the privacy of visitors and users of its website. This privacy policy applies to website information clearly identified as controlled by CancerChatCanada. CancerChatCanada connects Canadians to online support services and information regarding support for cancer patients and their families. Through its collaborative tools, CancerChatCanada also links people in the Canadian cancer community to each other.

By accessing and using this website, you agree to be bound by the terms of use, disclaimer and limitation of liability (“terms of use”) set out below. If you do not agree to be bound by any of these terms of use immediately exit this website and do not access any other pages. These terms of use may change from time to time without notice and it is your responsibility to check for up- dates. By using this website you are agreeing to be bound by the then current version of these terms of use. The last revision date for these terms of use is set forth below.

Information

Information on this website is provided for educational information purposes only and is intended to offer only a general basis for individuals to discuss their medical condition with their physician. It does not constitute medical advice and is not intended to be a substitute for advice given by your physician or other qualified health care professional. Always seek the advice of your physician or other qualified health care professional with any questions you may have. Never disregard medical advice or delay seeking medical advice because of something on this website. Information contained in this website or any websites to which a link is provided should be used only under the supervision of an appropriately qualified physician. Please consult with your physician before making any decision regarding treatment and/or medication. If you think you may have a medical emergency call your doctor or 911 immediately.

Disclaimer and Limitation of Liability

Any information created by us is believed to be reliable when posted. However we do not guarantee or warrant the quality, accuracy, completeness, timeliness, appropriateness or suitability of the information provided. Reliance on any information appearing on the website is at your own risk. We expressly disclaim all warranties, representations and conditions regarding use of the website or the information. We assume no obligation to update the information or advise on further developments concerning topics mentioned. The information is supplied “as is” and may contain errors. The information may be changed from time to time without notice. Certain portions of the information may have been contributed by other persons and should not be assumed to have been reviewed or endorsed by us. The mention of specific products or services on this website does not constitute or imply a recommendation or endorsement by us, unless explicitly stated.

CancerChatCanada and its content providers including without limitation the physicians and pharmacists who contribute to the information on this website shall have no liability whether direct, indirect, consequential, contingent, special or incidental related to or arising out of or in connection with the use of this website or your reliance on the information, whether in an action of contract, negligence or other tortious action. Anyone using this information does so at his or her own risk, and by using such information agrees to indemnify the CancerChatCanda/ and its content providers from any and all liability, loss, injury, damages, costs and expenses (including legal fees and expenses) arising from such person’s use of the information on this website and any information on websites linked from this website.

Links

CancerChatCanada/PHSA may contain links to other websites that operate independently of CancerChatCanada and we do not assume responsibility for the accuracy or appropriateness of the information contained at, or endorsed the viewpoints expressed at such other websites. We provide links to other websites to help you identify other internet resources that may be of interest. Other websites may have their own privacy notices, which we suggest you review if you visit any linked websites. CancerChatCanada is not responsible for the privacy practices of these organizations or the information that is collected through those websites or for any other use or disclosure of information by the operators of those websites. Your use of any third party website is at your own risk and is subject to the terms of use of such website.

We encourage you to be aware when you leave the CancerChatCanada website and to read the privacy statements of websites that collect personally identifiable information.

Choice of Law

The laws in effect in the Province of British Columbia shall govern this agreement and any dispute or claim based on your use of the website. You agree that any action or proceeding relating to this agreement or your use of the website shall only be brought by you in the courts of the Province of British Columbia. The website is intended for use by residents of Canada only.

These terms of use set forth the entire understanding and agreement between us and you with respect to your use of the website.

Visitors

If you visit the site, your IP address may be collected and used for statistical purposes, and for evaluating our website to make it more useful to visitors. We use IP addresses to generate geographic-related statistics, and to help administer the site, in general. We make no attempt to link addresses with the identities of individuals visiting our site.

Registrants

If you choose to sign up for our email list, your email address will only be used by CancerChatCanada for supplying information to you about our programs. Your email will not be shared with any outside organization. If you decide to register on our site and create an online profile, you consent to the collection, use and disclosure of your personal information as described below.

The information you provide on your profile and in the registration form is collected on our site via a secure internet protocol known a “Secured Sockets Layer” (SSL). This is the same level of privacy afforded by the online sites of all major banks and credit card companies. However, this is no guarantee that a breach of privacy will not occur. Should a breach in our security protocols that affect your privacy be detected you will be notified using the contact information you provided.

The information gathered during online registration is collected solely for the purpose of registering you in an online support group. Your email, other contact information or personal details regarding your illness will not be supplied to any other agency or organization. Should you decide to enroll in an online support group, other information will be asked for through separate secure correspondence and may be part of health research. This research and the Informed Consent process that is a part of this research will be explained should you enroll in an online group.

You may withdraw your consent to the use of your personal information by cancelling your registration through the CancerChatCanada at 1-800-663-3333 ext. 4965. If you withdraw your consent, you may not be able to use all sections and features of CancerChatCanada.

User Profile

If you register to access CancerChatCanada, or other features that may be made available to registered users, you will be asked to provide us with the following personal information to create your user profile:

First name;
Last name or initial;
Email address;
City or Town;
Province;
Age group;
Gender;
Phone number;
Username;
Password;
Questions regarding your diagnosis and treatment; Questions regarding your health concerns; Questions regarding support care;
Questions regarding reasons for seeking the service;

This information will be used to customize content or identify services or resources that may be of relevance to you. It will also enable you to actively participate in online support communities. Once you register, your email will be associated with your username and will be used to retrieve a lost password or username based on your email address.

When you register as a CancerChatCanada user, you create your own profile. The user name of your profile information will be displayed to all registered CancerChatCanada users participating within restricted communities to which you belong or have been granted membership. Only CancerChatCanada staff team will have access to your full profile. Group facilitators, are associated with an endorsed organization such as BCCA and have access to filtered information to help them moderate the group effectively.

Please keep in mind that comments, messages and other information that you choose to share while using CancerChatCanada's social networking features, such as discussion boards, will be available to members of applicable community groups. All sharing of personal information on discussion boards is done at your own risk.

Technical Support

If you request technical support from our Help Desk, in order for us to respond to your request, the following information is required:

Name;
User name;
Email address;
Technical details of incident;

Access and Update Your Personal Information

You may update, review or correct your information at any time by updating your user profile or by contacting our office as specified below.

CancerChatCanada

604.851-4710 ext 645234

Call toll free 1.877.547.3777 ext. 645234

Changes to the Privacy Policy

CancerChatCanada regularly reviews all of its policies and procedures and we may change our privacy policy from time to time without notice. The last time this privacy policy was updated will appear at the bottom of the page. If we change our practices in processing personal information, it will be reflected in the "Last Updated" date at the bottom of this policy. This way you will always know what information we collect, how we use it and who it is shared with. Your continued use of CancerChatCanada after the effective date of any changes to this privacy policy constitutes your acceptance of all such changes.



Last updated: July, 2014